Question

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The five R's are five questions that we ask ourselves all the time in order to judge whether we're doing a good job for our customers, having positive vendor(小販) relationships, and dealing with our peers(同輩人)and those around us.     Respect: Have you been respectful to whomever you're dealing with whether it's a customer, peer, or a vendor? And we define respect not as  a  respect for  a superior, but a respect for someone because they walk on this planet with you. And you give them respect equally as you would do.     Respond:Have you been responsive to the needs of your customer or the person you're dealing with? Many people say "You didn't react fast enough"and I actually don't agree with that philosophy. I think it's more that you're not responding fast enough.     Reacting is a very emotional thing. Responding to somebody involves thinking about what you're doing so you can help them. Responding implies that you're listening to what they want and what they're saying, and you're trying to find a solution for them.      Realistic:Have you been realistic about what you can or cannot do? If somebody comes to us with an unrealistic goal that they need fulfill (完成), then we need to immediately tell them that we can't do it. We will ruin our own reputation(名譽) through over promising.     Responsibility: It's easy for one person to take responsibility, but it's difficult in an organization where each person has a job to do and different people are shepherding that project. Everybody has to go into it with the philosophy that this is my project and I own it collectively(共同地) with everybody else, but I'm going to make it a personal responsibility when this thing succeeds.     Remembered:When you walk away from a situation with a customer, vendor, peer, or anyone in your organization, are you going to be remembered positively? And if you have done all of the other four R's, I think you are going to be remembered positively. Secret to Success—Five R's Respect Men were born 1.______. So you should 2.__________respect to everyone. Respond 3._____fast is very necessary for you to deal with the customers or the other persons. So you're trying to find a 4.__________for them. Realistic If the 5. _________ is far over your ability, you needn't 6. _____to complete it. 7.__________, it'll ruin your reputation. Responsibility In an organization, you 8.________the job with others. Therefore, everybody must consider himself as the 9._________. Remembered I believe you will be remembered 10.____if you have done all of the other four R's.

Answer 1

1. equal    2. show   3. Reacting4. solution   5. goal  
6. promise   7. Otherwise 8. share   9. owner   10. positively