Question

請仔細閱讀下列文章，并根據所讀內容在文章后的表格中的空格內填入一個最恰當的單詞。
注意：請將答案寫在答題卡上相應題號的橫線上，每空只填一個單詞。
When difficult people expresses themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’s been said, it’s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ve listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask same open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ve heard. This allows you to make sure that both you and the difficult person the same page. When you do this, two things happen. First, if you’ve missed something, he can fill in the details. Second you’ve shown that you’re making an effort to understand completely. This increases possibility of gaining cooperation from him.
Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.
Then enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.

【小題1】   ▲	Listen to understand
Reason	Difficult people hope they have been heard and【小題2】 ▲ when they express themselves.
【小題3】 ▲  towards listening	◆【小題4】  ▲  in agreement and make some sounds of understanding while a difficult person is speaking. ◆Repeat some 【小題5】 ▲   that you have heard. ◆Collect information about the person’s expressions and find his 【小題6】 ▲ . ◆Give a 【小題7】 ▲  of what the person has said. ◆Confirm that the person gains 【小題8】  ▲  from speaking his thoughts.
Result	A difficult person will be 【小題9】▲  to cooperate with if understanding is achieved.
【小題10】 ▲	You may unlock the doors to difficult people’s minds after you listen and understand.

 

Answer 1

【小題1】Topic/Title       
【小題1】understood
【小題1】Steps            
【小題1】Nod    
【小題1】words
【小題1】intention        
【小題1】 summary     
【小題1】satisfaction         
【小題1】easier    
【小題1】Conclusion

解析【小題1】歸納詞：右邊內容是這篇文章的主旨：Topic/Title     
【小題1】原詞重現：從第一段的句子：they’ve been heard and they’ve been understood.可知答案是understood 
【小題1】原詞重現：從第一段的句子：five steps are advocated toward good listening.
可知答案是Steps           
【小題1】詞形轉化題：從第二段的句子：You do this by nodding your head in agreement, making certain sounds of understanding.可知nodding改成 Nod       
【小題1】原詞重現：從第三段的句子It means that you repeat back some words he is using,可知填words
【小題1】原詞重現：從第三段的句子which will allow you to figure out what intention he is hoping to satisfy.可知答案是 intention          
【小題1】詞形轉化題：從第四段的句子： The fourth step is to summarize what you’ve heard. 可知用名詞summary      
【小題1】詞形轉化題：從第四段的句子：which will allow you to figure out what intention he is hoping to satisfy.可知填名詞 satisfaction       
【小題1】詞形轉化題：從第六段的句子：a difficult person becomes less difficult and more cooperative.可知是 easier    
【小題1】歸納詞：從右邊的內容，可知是結論：Conclusion