Question

To Whom It May Concern:
On March 5, 2012 , I bought a Perfect Muffin Kit from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.
Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried grapes, nuts , berries, or another favorite ingredient . My favorite ingredient happens to be hot sauce . I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.
When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect” muffins.
I would appreciate a full refund( money to be returned) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.
Sincerely，
Michelle Bauer
【小題1】This letter is most likely addressed to _______.

A．a local storeowner

B．the owner of the muffin mix company

C．the clerk at a local muffin bakery

D．George, the cashier who sold the muffin mix

【小題2】 The tone(語氣 ) of the author can best be described as ________.

A．embarrassed

B．hopeless

C．disappointed

D．disgusted

【小題3】The author was unhappy with the product because________.

A．the directions of the product contained a mistake

B．it was not up to the promise made on the box

C．it was too difficult to follow the directions

D．it was worth less money than she paid for it

【小題4】The author’s main purpose in writing this letter is to ________.

A．prevent others from making the same mistake

B．persuade the company to change the wording on their box

C．get back all the money paid from the shop

D．complain about how bad the muffins tasted

Answer 1

【小題1】A
【小題2】C
【小題3】B
【小題4】C

解析試題分析：
【小題1】推理題：從全篇文章知道Michelle Bauer是寫信投訴產品質量，那一定是寫給店主的。選A。
【小題2】推測語氣題：從第三段的句子：You can imagine my disappointment when, upon tasting the muffins,說明作者是很失望的。選C。
【小題3】細節題：從文章第二段的句子：Unfortunately, this product did not live up to what it promised .說明選B。
【小題4】寫作意圖題：從最后一段的句子：I would appreciate a full refund( money to be returned) of $3.99 for this product as soon as possible.說明作者想要拿回負的錢。選C。
考點：書信類閱讀
點評：此類文章要注意作者寫作意圖，結合作者的語氣找出寫作意圖，還要注意文章的細節描寫。