精品一区二区免费在线观看_国产精品久久久久久av福利软件_97成人精品区在线播放_国内成人精品一区

根據短文內容，從短文后的選項中選出能填入空白處的最佳答案。選項中有兩項為多余選項。

Is the customer always right?     1   Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.

    2  In restaurants in the south of the USA, for example, waiters compliment(恭維)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.

Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service.     3  In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale.     4  And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0

Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair?     5    It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”

A．People often point to America as an example of good customer service.

B．It is a question of expectations.

C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D．Then she asks for a discount until she gets an even better price.

E. The answer, it seems, depends on which country you are in.

F. The way we shop shows the way we get along with other people.

G. However, do Europeans really want US style service?

 

I used to work as a waitress in a little restaurant. I felt frustrated then so I had been   31 that period. I hadn’t told anybody except my employer. Somehow a   32  had overheard (無意中聽到) my saying that I had to go to another   33 . As I passed her table, she   34  me a card with her phone number on it. She explained that she lived in Sydney and that I should call   35  I needed any help.

Some weeks later, it was time for   36  appointment(約會) in Sydney and I flew there. I was   37  as I had never been there before and didn’t   38  anyone else there. So I   39  to ring the lady who had given me her   40  number, even though I had only met her that once.   41  I had arrived, she was very excited and came   42  to meet me. She gave me a bed and a meal and took me to my appointment the next day and afterwards, she took me back to the   43 .

She treated me so   44  that I offered her a gift to express my   45  but she refused. She said “Your   46  to me is to offer your help to another when it is   47 .” Over the months we kept in touch but then for some reason our communication got less and less   48 .

I always felt I wasn’t giving enough to others as a   49 , but she had told me that I gave her very much and the way I   50  people was a gift. I now give a hand to others every day even if it is only a smile to those who have none to give.

1.                A．going through    B．worrying about   C．wishing for    D．dreaming of

 

2.                A．manager        B．waiter          C．customer D．friend

 

3.                A．restaurant      B．school          C．town D．city

 

4.                A．showed        B．handed         C．lent  D．returned

 

5.                A．before         B．after           C．if    D．because

 

6.                A．her            B．their           C．my  D．his

 

7.                A．pleased        B．tired           C．scared   D．honest

 

8.                A．help           B．know           C．meet D．serve

 

9.                A．decided        B．promised       C．refused   D．expected

 

10.               A．room          B．hotel          C．car   D．phone

 

11.               A．Considering     B．Admitting       C．Learning   D．Thinking

 

12.               A．secretly        B．immediately     C．slowly D．unwillingly

 

13.               A．room          B．airport         C．park  D．station

 

14.               A．calmly         B．warmly         C．coldly D．poorly

 

15.               A．thankfulness     B．concern        C．excitement D．attitude

 

16.               A．advice         B．question        C．pay   D．gift

 

17.               A．needed        B．tested          C．appreciated    D．accepted

 

18.               A．frequent       B．valuable        C．important  D．meaningful

 

19.               A．nurse          B．waitress        C．teacher   D．cook

 

20.               A．laughed at      B．recognized      C．talked about    D．treated

 

 

When my family moved to America from a small village in Guangdong, China, we brought not only our luggage, but also our village rules, customs and culture. One of the rules is that young people should always respect elders. Unluckily, this rule led to my very first embarrassment in the United States.

I had a part-time job as a waiter in a Chinese restaurant. One time, when I was serving food to a middle-aged couple, the wife asked me how the food could be served so quickly. I told her that I had made sure they got their food quickly because I always respect the elderly. As soon as I said that, her face showed great displeasure. My manager, who happened to hear what I said, took me aside and gave me a long lecture about how sensitive(敏感) Americans are and how they dislike the description “old”. I then walked back to the table and apologized to the wife. After the couple heard my reason, they understood that the problem was caused by cultural differences, so they laughed and were no longer angry.

In my village in China, people are proud of being old. Not so many people live to be seventy or eighty, and people who reach such an age have the most knowledge and experience. Young people always respect older people because they know they can learn from their rich experience.

However, in the United States, people think “growing old” is a problem since “old” shows that a person is going to retire or that the body is not working well. Here many people try to keep themselves away from growing old by doing exercises or jogging, and women put on makeup, hoping to look young. When I told the couple in the restaurant that I respect the elderly, they got angry because this caused them to feel they had failed to stay young. I had told them something they didn’t want to hear.

After that, I changed the way I had been with older people. It is not that I don’t respect them any more; I still respect them, but now I don’t show my feelings through words.

Jack brought the couple their food very fast because        .

A．the manager asked him to do so

B．he respected the elderly

C．the couple wanted him to do so

D．he wanted more pay

When Jack called the couple “elderly”, they became        .

A．nervous                                                     B．satisfied

C．unhappy                                                    D．excited

In Jack’s hometown,        .

A．people dislike being called “old”

B．people are proud of being old

C．many people reach the age of seventy or eighty

D．the elderly are the first to get food in restaurants

After this experience, Jack        .

A．lost his job in the restaurant   

B．made friends with the couple

C．no longer respected the elderly

D．changed his way with older people

Which of the following is TRUE?

A．The more Jack explained, the angrier the couple got.

B．Jack wanted to show his feelings through words after his experience.

C．The manager went back to the table and apologized to the couple.

D．From this experience, Jack learned more about American culture.

Babysitter(保姆) Wanted

I am seeking a babysitter for my 6-month-old son. A few hours on Saturdays and Sundays to help me and then other times as needed. He or she should be over 18, responsible, loving, warm, and have some experience in caring for babies. This position also suits a college student with experience looking for a part-time job. The pay is $10 an hour.

If this sounds like a good job to you, please reply to rebecharv@aol.com or call 800-4964.

Office Manager Wanted

Our company is looking for a full-time experienced manager to run the business. Strong skills in organization and business management are required for this position. The office manager will be responsible for keeping financial (財務的) records, so he or she should be familiar with computers.

Please reply to jim@californiaaquatics.com or call 800-6978 to apply.

Waiter/ Waitress Wanted

A restaurant is looking for an experienced waiter / waitress. Knowledge of wines and experience in dining are necessary. Must work well under pressure and understand the basics (基本要素) of fine dining and customer service.

If you’re interested, please contact us at job-tkupe-1329358152@craigslist.org to apply.

This is a part-time job.

Office Cleaner Wanted

Looking for a Part-time job? A position in the Mississauga area needs an office cleaner! Part-time 4 hours a day from 10:00 am - 2:00 pm.

Duties include:

●Cleaning the washrooms

●Cleaning the furniture

●Sweeping the floors

●Other general cleaning experience is necessary. Pay: $15 per hour

Reply to:job-p3b7u-1365632206@craigslist.org or call 800-8197.

1. Which of the following position is a full-time job?

A．Babysitter.	B．Office manager.
C．Waiter / waitress.	D．Office cleaner.

2.If a college girl with some experience caring for children wants to apply for a job, where should she send an email?

A．job-p3b7u-1365632206@craigslist.org

B．job-tkupe-1329358152@craigslist.org

C．jim@californiaaquatics.com

D．rebecharv@aol.com

3.What can we learn from the passage?    

A．The office cleaner has to work three hours each day.

B．One can apply for a waiter or waitress by telephone.

C．A babysitter earns $5 more than an office cleaner per hour.

D．Experience is necessary for all these four jobs.

4.Which of the following is necessary for a waiter / waitress?

A．Being familiar with computers.

B．Having knowledge of wines.

C．Knowing more about menus.

D．Working well with others.

 

Hidden passengers traveling in ships, trams, or even cars can be a terrible trouble — especially when they are insects. As for this, there is a great    1   between human beings and insects. The    2   take every possible effort to avoid being discovered, while the latter quickly    3   attention to themselves.

We can only show mercy to the    4   man who had to stop his car soon after setting out from a country village to drive to London. Hearing a strange noise from the

   5   of the car, he naturally got out to examine the wheels carefully, but he found nothing wrong, so he    6   his way. Again the noise began,   7   and became even louder. Quickly turning his head, the man saw what appeared to be a great   8      cloud following the car. When he stopped at a village further on, he was told that a queen bee must be hidden in his car as there were thousands of bees    9  .

On learning this, the man drove away as quickly as possible. After an hour's    10  driving, he arrived safely in London, where he parked his car outside a    11   and went in. It was not long before a customer who had seen him arrive    12   in to inform him that his car was    13   with bees. The poor driver was    14   that the best way should be to call a    15  .In a short time the man arrived. He found the unwelcome passenger hidden near the wheels at the back of the car. Very thankful to the driver for this unexpected gift, the bee-keeper took the queen and her thousands of followers home in a large box. 

1.                A．connection      B．difference       C．communication D．similarity

 

2.                A．passengers      B．insects         C．former   D．first

 

3.                A．give           B．keep           C．pay  D．draw

 

4.                A．unfortunate     B．careless        C．unpleasant    D．hopeless

 

5.                A．front           B．back           C．left  D．right

 

6.                A．drove          B．continued       C．pushed   D．forced

 

7.                A．normally        B．gently          C．quietly   D．immediately

 

8.                A．black          B．beautiful        C．white D．colorful

 

9.                A．below          B．ahead          C．nearby   D．behind

 

10.               A．boring         B．careful         C．exciting   D．hard

 

11.               A．hotel          B．museum        C．hospital   D．school

 

12.               A．broke          B．moved         C．hurried   D．dropped

 

13.               A．crowded       B．covered        C．filled D．equipped

 

14.               A．advised        B．required        C．ordered   D．requested

 

15.               A．bee-keeper     B．policeman      C．waiter D．repairman