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A passenger（乘客）told an air hostess（空姐）that he needed a cup of water to take medicine when the plane just took off. She told him that she would bring him the   26 soon.
Twenty minutes   27 , when the passenger's ring for service sounded, the air hostess realized it at once. She was kept so busy that she   28  to bring him the water. Therefore, the passenger was held up（延遲）to take his medicine. She hurried over to him with a cup of water, but he  29 it．
In the following hours on the flight,   30 time the air hostess passed the passenger, she would ask him with a smile  31 he needed help or not. But the passenger never    32 her words.
When he was going to get off the  33 ，the passenger asked the air hostess to hand him  the passengers' booklet（意見簿）．She was very  34 . She knew that he would write down  sharp (刻薄的) words, which might make her  35 the job.  36   with a smile she handed it to him.
Off the plane, she   37  the booklet and smiled, for the passenger put it, "On the flight, you asked me if I needed help for twelve times  38 . How can I refuse   39  twelve sincere (真誠的) smiles?"
That's right! It was the twelve smiles of the air hostess that touched（感動(dòng)）the passenger  40  and of course she wouldn't lose her job!

A passenger (乘客) told an air hostess (空姐) that he needed a cup of water to take medicine when the plane just took off. She told him that she would bring him the   16  soon.
Twenty minutes   17 , when the passenger’s ring for service sounded, the air hostess realized it at once. She was kept so busy that she   18  to bring him the water. Therefore, the passenger was held up (延遲) to take his medicine. She hurried over to him with a cup of water, but he   19  it.
In the following hours on the flight,   20  time the air hostess passed the passenger, she would ask him with a smile   21  he needed help or not. But the passenger never   22  her words.
When he was going to get off the   23 , the passenger asked the air hostess to hand him the passengers’ booklet (意見簿). She was very   24 . She knew that he would write down sharp words, which might make her   25  the job.   26  with a smile she handed it to him.
Off the plane, she   27  the booklet, and cracked a smile, for the passenger put it, “On the flight, you asked me if I needed help for twelve times   28 . How can I refuse   29  twelve sincere smiles?”
That’s right! It was the twelve smiles of the air hostess that touched (感動(dòng)) the passenger
  30  and of course she wouldn’t lose her job!

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